Terms and Conditions


These terms and conditions (“T&Cs”) apply to any prize draw carried out by LuxDeco via the Trustpilot review website. Each prize draw shall have specific details on the Prize Draw Page (as defined below) and shall be subject to these T&Cs. Each prize draw is a separate prize draw. 

  1. Prize draws page

  2. 1.1. The Prize Draw Page is a page hosted by LuxDeco where you can access and view the detailed information of each prize draw (including but not limited to, the start and end date/ time, the number, nature, and value of the prize, and the methods to enter) (“Prize Draw Page”).
  3. 1.2. Where such details are not specified on the Prize Draw Page, the relevant terms of these T&Cs shall prevail.

  1. Eligibility

  • 2.1. To participate in a prize draw you must satisfy the following:
    • 2.1.1. You must be a LuxDeco customer.
    • 2.1.2. You must be at least 16 years old as of the date of entry;
    • 2.1.3. You are not permitted to enter the draw if you are an employee of LuxDeco, their direct family member or agent;
    • 2.1.4. Bulk entries made by third parties are not permitted; and
    • 2.1.5. You must agree to and comply with these T&Cs; if you do not agree and/or comply you will not be eligible to participate and will be disqualified.

  1. How to enter

  • 3.1. To enter a prize draw you will need to:
    • 3.1.1. Post a review following the email invite link from LuxDeco after the delivery of your order.
    • 3.1.2. Leave a genuine review on the Trustpilot website under the section.
    • 3.1.3. You must complete all required steps explicitly stated on the Prize Draw Page.
  • 3.2. All entries are subject to the Prize Draw policy.
  • 3.3. An example of some of the steps that you may be required to complete are as follows:
    • 3.3.1. Reply to the invited email.
    • 3.3.2. Click on the Trustpilot link
    • 3.3.3. Submit your LuxDeco review to Trustpilot online website.
    • 3.3.4. When asked by Trustpilot to enter more information regarding your review, please add your email address, order number, Name and Surname

  1. Disqualification

  • 4.1. LuxDeco reserves the right to disqualify any entry made in breach of these terms and conditions or acting dishonestly, including (without limitation) by manipulating reviews, generating multiple entries or submitting false information.
  • 4.2. Late or incomplete entries which do not satisfy these terms and conditions will be disqualified and not be entered into the prize draw.
  • 4.3. Non-winning entries in one prize draw will not be carried over into any other prize draw.
  • 4.4. LuxDeco is not responsible for entries that we do not receive for any reason, or for entries that we receive but are not decipherable for any reason.

  1. Winner selection

  • 5.1. All eligible entrants’ names will be placed in a draw and one winner will be selected at random after the Entry Period (Monthly draw)
    • 5.2. Within 7 days following the end of an Entry Period, LuxDeco will be reaching out to all participants with the subject line " would like some information regarding your review". 
    • 5.3. Participants must respond with the order number, email address, Name and Surname.
    • 5.4. One winner will be randomly selected from all entries received in the Entry Period.
    • 5.5. We reserve the right to disqualify the winner from the prize draw if you are unable to provide such details.
    • 5.6. LuxDeco reserves the right to determine an alternate method of notification shall it be required.
    • 5.7. LuxDeco will issue a unique voucher code to redeem against future purchases.
    • 5.8. If for any reason the winner chooses not to take up the prize or any part of the prize, we reserve the right to ask the winner to confirm this in writing and we will be able to retain or dispose of the prize (or part of the prize) at our own discretion.

    1. Prizes

    • 6.1. The winner (“Winner”) will be selected in accordance with these T&Cs to receive a voucher amount to redeem on the website.
    • 6.2. All details regarding redemption of the prize(s) are at LuxDeco’ sole discretion and will be provided at the time of notification.
    • 6.3. The prizes are non-transferable and no substitutions (including, without limitation, for cash) are permitted, unless otherwise agreed in writing by us.
    • 6.4. The prize(s) cannot be redeemed for cash, cash alternative or any other form of compensation.
    • 6.5. The prize must be taken as stated and cannot be deferred.
    • 6.6. If the Winner is unable to accept the prize or any portion of the prize for any reason, LuxDeco shall have no further obligation to the Winner.

    1. Your information

    • 7.1. By entering this Prize Draw you agree that we may hold and use your personal data (including without limitation your  name, email address) for the purpose of administering the Prize Draw.
    • 7.2. LuxDeco is bound by the General Data Protection Regulation and the Data Protection Act 2018 and will use your personal information in accordance with our Privacy Policy including where necessary, to the transfer of your personal data outside the European Economic Area.
    • 7.3. We do not knowingly collect personal data from children under the age of 13. If you are under 13 do not use or provide any information about yourself including without limitation your name, address, email address or screen name or username you may use. If we learn that we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address above. For more information on how we hold and use your personal data please contact us at the address above.

    1. Announcement of winner

    • 8.1. The name and country of residence of the winner will be made available upon request for two months after the Closing Date. Please write to   Holmes House, Lea Road Waltham Abbey. London EN9 1AT  with a stamped, pre-addressed envelope for these details.

    1. General conditions

  • 9.1. By participating, you agree to be fully and unconditionally bound by these T&Cs
  • 9.2. An entrant may be disqualified from a prize draw if they fail to comply with each provision of these T&Cs, as determined in the sole discretion of LuxDeco.
  • 9.3. Participation in a prize draw is at entrant’s own risk.
  • 9.4. If for any reason any aspect of a prize draw is not capable of running as planned, or there is any cause beyond LuxDeco’ control which affects the administration, security, fairness, integrity or proper conduct of this promotion, then LuxDeco may in its sole discretion cancel, terminate, modify or suspend the promotion or any affected entries without further notice.
  • 9.5. LuxDeco is not responsible for incomplete or illegible entries or entries not successfully completed due to input error or a technical fault or interruption (for example a technical malfunction, computer hardware or software failure, satellite, network or server failure) of any kind.
  • 9.6. This promotion is in no way sponsored, endorsed or administered by, or associated with, Trustpilot or any other online review platform. By entering this Prize draw you agree to release the online review platform of any liability caused in respect of this Prize draw
  • 9.7. Each prize draw is subject to all applicable laws governed by England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
  • 9.8. To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from your entry into the prize draw or arising from your acceptance and use of the prize.