Terms of Purchase on LuxDeco.com
Contractual Partners, Language and Conclusion of Contract
Neither the display of goods on the Website nor the sending of products to customers via email etc is an offer for sale (in the legal sense) but an invitation for you to make an offer in relation thereto. By submitting an order by clicking "order" you make a contractual offer to us in respect of such goods, which we are free to accept or reject. After submitting your order, you will receive a confirmation email from LuxDeco. We are entitled to terminate the contract between us for any reason and at any time up until the commencement of shipping of the products you have ordered.
All contracts entered into through the Website are made directly between the customer and LuxDeco.
Order acceptance and the completion of the contract between you and LuxDeco will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Not meeting the eligibility to order criteria set out in the Terms & Conditions
Payment of Purchase Price and Ownership of Goods
On point of purchase LuxDeco will take full payment in advance of delivery. For our cancellation and refund policy please see below.
If there are any problems with your order, you will be contacted by the LuxDeco Customer Service team.
Contract Cancellation (Distance Selling Regulations)
You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to LuxDeco via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to LuxDeco at your own cost.
Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. LuxDeco reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition.
Products that fall into the following categories cannot be cancelled or refunded unless they are proven to be faulty:
- Goods which are made to order, handcrafted to order, made to a customer's own specifications, made to measure or personalised items.
- Self-assembly furniture cannot be returned once assembly is part or fully completed.
- Mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery.
If you wish to exercise your right to cancel this contract prior to order dispatch, please email firstname.lastname@example.org or call +44 20 3322 8665 immediately. If your order has already been dispatched please follow the procedure set out in Refund & Returns. This does not affect your statutory rights.