Returns & Refunds

Our simple returns policy means that you can shop with peace of mind at LuxDeco.

If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.

Please note this doesn't apply to made to order, non-standard, customised or special order products.

How do I return my items?

Can I cancel or change my order once it is placed?

How long do refunds take?

What can I do if my item is faulty or damaged?

Returning your items by Collection

Item(s) being returnedCollection serviceEstimated Cost*
Accessories, including CushionsInsured Courier£10 - £30
Rugs, Lighting & ArtworkInsured Courier£40 - £50
Furniture & Fragile ItemsLuxDeco White Glove CollectionUp to £250 (Northern Ireland, Scotland, Wales and non-mainland UK)
International Item ReturnsInsured courierPlease contact Customer Care for a quote.