Delivery Information

UK MAINLAND DELIVERY

Monday to Friday delivery: £3.95 - Free on orders over £60

Saturday delivery: £50 surcharge subject to availability.

For larger items including most furniture and volume orders, once your item(s) has been received and meticulously quality checked, our team will get in contact to arrange a delivery date with our complimentary white glove delivery service.

For small items, once your item has been quality checked by our team, it will be dispatched the following day. We use a 24 hour, trackable service to your front door (Monday-Friday).

WHITE GLOVE DELIVERY SERVICE

This specialist delivery service includes delivery to the shipping address along with assembly (if required), careful placement and inspection of furniture as well as rubbish removal. Your item will be placed exactly where you require it, ready for you to enjoy. Our delivery team is skilled in white glove delivery to ensure that your order is handled with extra special care and assembled for you.

INTERNATIONAL DELIVERY

LuxDeco partners with selected couriers to deliver to many countries worldwide. We regularly ship to the following destinations:

Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States

We endeavour to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at concierge@luxdeco.com to discuss shipping enquiries.

We can provide our specialist white glove service for international delivery of certain items. In order to obtain a competitive delivery rate for you, we will manually calculate a quote which will be emailed to you within 2 working days from receipt of your request. This quote will remain valid for 30 days.

  • For furniture orders, we offer white glove delivery to the following countries: UK, France, Spain, Portugal, Germany, Austria, Holland, Luxembourg, Belgium, Italy and Switzerland.
  • We currently offer standard and placement delivery to: USA, Canada, UAE, Denmark, Norway and Sweden.

If you have a query outside of our office hours, please feel free to leave a telephone message, email us at concierge@luxdeco.com or fill in the contact form below.

EXPRESS DELIVERY

Need this product in a hurry? We might be able to help. Please contact Concierge.

Important information about extra fees and tax

International shipping rates vary depending on the country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket then select your shipping destination from the drop-down menu.

Please be aware that international deliveries may incur local import duties which we have no control over and are not able to predict in advance. Any local import duties and taxes will be the responsibility of the recipient of the goods.

DELIVERY FAQs

Here are some of our frequently asked questions.

How will I know when my order has shipped?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

Why is part of my order missing?

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Service team at customerservice@luxdeco.com or call on +44 20 3322 8665.

When can I expect to receive my order?

The estimated lead time for delivery into our warehouse is stated on the product.

For UK deliveries, please allow an extra 24 to 48 hours for small items and 7 days for furniture or large orders that require our white glove service.

For larger international orders and bulky/ oversized/ fragile items, transit times may vary between 2 to 9 days depending on the country.

What if I have received an incorrect item?

If you have received an incorrect item in your order, please contact our Customer Service team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Service team at customerservice@luxdeco.com or call on +44 20 3322 8665.

What about access check requirements?

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If required, LuxDeco offers access checks to certain areas of London and the home counties. If you would like an access evaluation prior to ordering an item please contact our Customer Service team at customerservice@luxdeco.com or call on +44 20 3322 8665.

Below are some questions to think about before you purchase large furniture items:

  • Is there parking available outside the property?
  • What floor is the item being delivered to?
  • Is there clear access into the room of choice?
  • Is there a lift available?
  • Will there be children or pets on site during delivery?
  • Are there any other restrictions we should be aware of that may impact the delivery?
  • Can you provide any photos or video of doorways, staircase, etc?

 

If you have any other questions, email us at concierge@luxdeco.com or fill in the contact form below.