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Delivery Information

Due to the changing COVID-19 situation, find our most up-to-date delivery and returns information here.

UK MAINLAND DELIVERY

Standard delivery (Monday to Friday): £9.95

Free delivery on orders over £100

Saturday delivery: £50 surcharge subject to availability. To find out more, please contact Customer Care.

For larger items including most furniture and volume orders, once your item(s) has been received and meticulously quality checked, our team will get in contact to arrange a delivery date with our complimentary white glove delivery service.

For small items, once your item has been quality checked by our team, it will be dispatched the following day. We use a 24 hour, trackable service to your front door (Monday-Friday).

WHITE GLOVE DELIVERY SERVICE

We offer a white glove delivery service for all furniture items. It is our premium delivery service, which includes careful installation or placement of the item, plus removal of any packaging.

In essence, your new item will be placed exactly where you require it, ready for you to enjoy.

If you require white glove delivery for an international shipment please speak to our Customer Care Team on +44 20 3322 8665 or email customercare@luxdeco.com.

INTERNATIONAL DELIVERY

We offer worldwide shipping on all items.

For furniture and larger items we will first need to obtain an international shipping quote from our delivery partners. Please speak to our Customer Care Team on +44 20 3322 8665 or email customercare@luxdeco.com.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

For EU customers, more information about local taxes and import duties is available here.

EXPRESS DELIVERY

If you need your item in a hurry please speak to our Customer Care Team, who will be happy to assist where possible. The team can be reached on +44 20 3322 8665 or by email at customercare@luxdeco.com.

DELIVERY FAQs

Here are some of our frequently asked questions.

How will I know when my order has shipped?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

Why is part of my order missing?

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team at customercare@luxdeco.com or call on +44 20 3322 8665.

When can I expect to receive my order?

The estimated lead time for delivery into our warehouse is stated on the product.

For UK deliveries, please allow an extra 24 to 48 hours for small items and 7 days for furniture or large orders that require our white glove service.

For larger international orders and bulky/ oversized/ fragile items, transit times may vary between 2 to 9 days depending on the country.

What if I have received an incorrect item?

If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Care team at customercare@luxdeco.com or call on +44 20 3322 8665.

What about access check requirements?

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If required, LuxDeco offers access checks to certain areas of London and the home counties. If you would like an access evaluation prior to ordering an item please contact our Customer Care team at customercare@luxdeco.com or call on +44 20 3322 8665.

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to read our 'Furniture Sizing & Delivery Guide' prior to purchase.

Below are some questions to think about before you purchase large furniture items:

  • Is there parking available outside the property?
  • What floor is the item being delivered to?
  • Is there clear access into the room of choice?
  • Is there a lift available?
  • Will there be children or pets on site during delivery?
  • Are there any other restrictions we should be aware of that may impact the delivery?
  • Can you provide any photos or video of doorways, staircase, etc?

 

If you have any other questions, email us at customercare@luxdeco.com or fill in the contact form below.